WHERE DO YOU DELIVER TO?
We deliver all over France and overseas.
HOW MUCH IS SHIPPING AND HOW LONG DOES IT TAKE?
Standard Hermes delivery - £6
Delivery at home. Free delivery when you spend £39 or more
[Temporarily disabled] DHL Express Europe - £11
Delivery in 24 hours
WHAT PAYMENT METHODS DOES MANUCURIST ACCEPT?
We accept credit and debit cards, and PayPal.
HOW CAN I RETURN OR EXCHANGE A PRODUCT?
To return or exchange a product, please complete our contact form and send an email to customer service.
WHAT SHOULD I DO IF A PRODUCT IS DAMAGED OR BROKEN?
First, make sure you take photos of the broken/damaged product and the packaging. Next, complete our contact form and send an email to customer service, attaching the photos and stating exactly which product is broken/damaged. We will get back to you as quickly as possible.
HOW CAN I ACCESS MY ACCOUNT IF I LOSE MY PASSWORD?
You should click on ‘Forgotten your password?’ on the login page. We will send a link to your email address so you can reset your password. If you encounter any problems, you can contact us at firstname.lastname@example.org.
WHY DID MY PAYMENT FAIL?
First of all, check your credit card expiry date. If it’s a new card, you sometimes have to withdraw money or make an in-store payment before you can use it online.
If you are placing a large order, check the credit limit on your card.
CAN I USE MULTIPLE PROMO CODES?
Generally speaking, you cannot combine promotional codes and credit notes, or use several promotional codes for one order.