Frequently Asked Questions

WHERE DO YOU DELIVER TO?

We deliver all over France and overseas.

HOW MUCH IS SHIPPING AND HOW LONG DOES IT TAKE?

Standard Hermes delivery - £6
Delivery in 6-8 business days. Free delivery when you spend £39 or more

[Temporarily disabled] DHL Express Europe - £11
Delivery in 24 hours

    WHAT PAYMENT METHODS DOES MANUCURIST ACCEPT?

    We accept credit and debit cards.

    HOW CAN I RETURN OR EXCHANGE A PRODUCT?

    To return or exchange a product, please complete our contact form and send an email to customer service.

    WHAT SHOULD I DO IF A PRODUCT IS DAMAGED OR BROKEN?

    First, make sure you take photos of the broken/damaged product and the packaging. Next, complete our contact form and send an email to customer service, attaching the photos and stating exactly which product is broken/damaged. We will get back to you as quickly as possible.

    HOW CAN I ACCESS MY ACCOUNT IF I LOSE MY PASSWORD?

    You should click on ‘Forgotten your password?’ on the login page. We will send a link to your email address so you can reset your password. If you encounter any problems, you can contact us at hello@manucurist.com.

    WHY DID MY PAYMENT FAIL?

    First of all, check your credit card expiry date. If it’s a new card, you sometimes have to withdraw money or make an in-store payment before you can use it online.

    If you are placing a large order, check the credit limit on your card.

    CAN I USE MULTIPLE PROMO CODES?

    Generally speaking, you cannot combine promotional codes and credit notes, or use several promotional codes for one order.

     

    If you haven’t found the answer to your question, contact us by clicking here or send a message to hello@manucurist.com